Privacy Policy

1.Introduction & Scope

Speed Net ("we", "our", or "us") operates as a regional Internet Provider headquartered in Rayachoti, Andhra Pradesh. We are committed to protecting the privacy and personal data of our subscribers, connection applicants, and website visitors.

This Privacy Policy explains how we collect, use, process, and safeguard your personal details and network usage information in accordance with applicable Indian telecommunications laws, Department of Telecommunications (DoT) directives, and the Information Technology (IT) Act.

2.Information We Collect

To provide reliable optical fiber broadband connectivity and maintain account services, we collect:

• Subscriber Identification (KYC Details): Full name, residential or commercial installation address, mobile phone number, email address, and government-mandated proof of identity/address (e.g., Aadhaar card, Voter ID, Passport, or PAN card) as required by telecommunications regulations.
• Service & Connection Data: Assigned Customer ID, service plan tier, IP address allocations, MAC address of customer premises equipment (CPE/ONT), installation date, and billing history.
• Technical Network Diagnostics: Optical signal levels (dBm), connection uptime/downtime timestamps, bandwidth consumption volumes, and latency logs necessary for network optimization and outage resolution.
• Support Interactions: Records of communications, service requests, inquiries, and customer care tickets submitted via phone, email, or online forms.

3.How We Use Your Information

We process collected data exclusively for lawful business and regulatory objectives:

• Delivering, provisioning, and maintaining high-speed fiber broadband internet access.
• Processing plan subscriptions, generating invoices, and verifying payment transactions.
• Proactively diagnosing fiber line degradation, signal attenuation, and equipment performance.
• Fulfilling statutory obligations set forth by the Telecom Regulatory Authority of India (TRAI) and Department of Telecommunications (DoT).
• Communicating scheduled maintenance notices, account renewals, or customer service updates.

4.Data Protection & Sharing Principles

We do not sell, rent, or trade your personal data to advertisers or third-party marketing agencies. Data disclosure is strictly confined to:

• Authorized Field Technicians & Installers: Internal or authorized field personnel requiring installation addresses and contact numbers to establish or repair physical fiber connections.
• Legal & Regulatory Authorities: Government agencies, law enforcement bodies, or courts of law upon receipt of formal statutory requests or orders under applicable telecommunications acts.

5.Data Retention & Security

Speed Net employs industry-standard network security safeguards, optical encryption, firewall protocols, and access control policies to shield subscriber data against unauthorized access, loss, or misuse.

Subscriber records and mandatory network logs are retained for the statutory duration prescribed by Indian telecommunication authorities, after which they are securely archived or purged.

6.Cookies & Web Browsing

Our website uses only essential session cookies and performance telemetry to guarantee page stability, speed, and form functionality. We do not use third-party behavioral tracking cookies.

7.Your Rights & Access

Subscribers have the right to inspect their registered account contact details, request corrections to out-of-date information, or request disconnection upon settling outstanding billing dues.